Your Industry - Call-Before-You-Dig Ticket Screening

Call-Before-You-Dig Ticket Screening

TOBIN features Coler & Colantonio, Inc.'s ccTicketTrackTM call before you dig ticket tracking software. ccTicketTrack is a user-friendly Windows application that tracks incoming requests from regional one-call centers. Using a modem connection, the software interfaces with the one-call center and electronically downloads tickets generated by the center. The software categorizes each ticket and automatically analyzes it for possible impacts to the owner's facilities. This impact is determined by cross-referencing the address contained within the received ticket to a database that contains all the addresses that are located near their facilities.

Coler & Colantonio, Inc.'s ccTicketTrack identifies tickets where the address of the excavation falls outside the area of concern identified by the owner. If the ticket is in conflict with any facility, an alarm is sounded to alert the operator that a ticket has arrived that requires intervention from the field staff. Tickets where the address received cannot be matched against the address database are tagged as indeterminate and are held by the software, awaiting further investigation. Ultimately, the goal of ccTicketTrack is to automatically close tickets that are not in conflict with the facility without user intervention and to maintain an electronic record of all tickets received from the One-Call call center.

ccTicketTrack 2.0 Features:

Workstation product

Interfaces with one-call center via standard modem line
Receives ticket information electronically and stores all ticket information within the database
Consistent interface no matter how many one-call centers you interface with
Customizable interface based on how you track your tickets (e.g. by status, by area, by date)
Ticket info can be viewed in the software or via standard MSIE or Netscape web browsers
Customizable hard copy reports
Customizable audible alarm for emergency tickets
Fully searchable database of received tickets
Ability to dispatch incoming tickets automatically based on geographic location of the dig
Ability to dispatch tickets via fax or email (can use wireless devices; message is sent as readable text)
Ability to automatically screen tickets against a customer-defined street address conflict table
Ability to edit ticket information (original ticket info is protected)
Screen daily tickets received against a nightly ticket summary
Ability to enter customer action taken and general comments to each ticket
System archives closed tickets - database is searchable and closed tickets can be retrieved at any time
Interfaces with Coler & Colantonio, Inc.'s IntrepidTM facility mapping software allowing the user to locate tickets against a geo-coded street database such as GDT's DynaMap® 2000
Runs on standard Microsoft Access database

Server Product includes the above workstation features plus:

Allows software to seamlessly interface with multiple One-Call centers with single or multiple modem line
Allows users to access data via the Windows product or standard web browser (requires IIS on the server)
Runs on any ODBC compliant database like Microsoft SQL Server or Oracle

Functions for utility locators:

Produces monthly invoices directly from the system based on previous months tickets received
Produces summary reports of daily and monthly activity
Produces summary reports of daily and monthly activity